Terms of Service
TeslaXcel Terms of Service
Last Updated: 10/26/2024
Welcome to TeslaXcel. By using our website, services, or purchasing our products, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, please refrain from using our website or services.
1. Eligibility
You must be at least 18 years old to use our website and make purchases. By using our services, you confirm that you meet this age requirement.
2. Products and Services
TeslaXcel specializes in high-quality accessories designed specifically for Tesla vehicles. All products are intended for use in their respective models and are not endorsed or manufactured by Tesla Inc.
2.1 Product Descriptions
We strive to ensure product descriptions, images, and details are accurate. However, slight variations in color, design, or specifications may occur due to different manufacturing processes or screen settings.
2.2 Installation
Certain products may require professional installation to ensure optimal performance and safety. TeslaXcel is not liable for any damage or injury resulting from improper installation or use of our products.
3. Pricing and Payments
All prices are displayed in US Dollars and are subject to change without notice. We accept major credit cards, debit cards, and other specified payment methods at checkout.
3.1 Taxes and Fees
Applicable taxes, duties, and shipping fees will be calculated and added at checkout based on your location and applicable laws.
3.2 Discounts and Promotions
Promotions, discount codes, and offers are subject to specific terms and cannot be combined unless stated otherwise.
4. Shipping and Delivery
We offer shipping to various destinations worldwide. Delivery times vary based on the destination and shipping method selected.
4.1 Shipping Times and Delays
TeslaXcel aims to process orders promptly. However, delays may occur due to unforeseen circumstances. We are not responsible for delays caused by external factors, such as customs processing or carrier issues.
4.2 International Shipping
For orders outside of the United States, customs fees, import duties, and taxes may apply. These are the responsibility of the buyer and are not included in TeslaXcel's charges.
5. Exchanges, Returns and Refunds
We want you to be fully satisfied with your purchase. Please review our return policy for complete details.
5.1 Return or Exchange Eligibility
Items may be returned within 30 days of purchase, provided they are unused, in original packaging, and include all original components. Custom or personalized items are non-refundable.
5.2 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please reach out within 7 days of receipt. We’ll arrange a replacement or provide a full refund, including any return shipping costs.
5.3 Refund Processing
Approved returns will be refunded to the original payment method. TeslaXcel reserves the right to refuse returns if items do not meet the stated criteria.
6. Intellectual Property
All content on TeslaXcel, including logos, product names, images, and website design, is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of TeslaXcel content is strictly prohibited.
7. Limitation of Liability
TeslaXcel is not liable for any damages arising from the purchase, installation, or use of our products. This includes, but is not limited to, damage to your vehicle, personal injury, or indirect, incidental, or consequential damages.
8. Warranty Disclaimer
TeslaXcel products are provided "as is." While we prioritize quality, we do not warrant that our products will meet all expectations or be free from defects. Some items may be covered by a limited manufacturer warranty, which will be outlined in the product details.
9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of New York State. Any disputes arising from or relating to these Terms, our services, or products shall be resolved through binding arbitration in New York State, except where prohibited by law.
11. Changes to Terms
TeslaXcel reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised date. By continuing to use our site after changes are made, you agree to the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us at:
Email: support@teslaxcel.com
By purchasing from TeslaXcel, you acknowledge that you have read, understood, and agree to these Terms.